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Virtual Reality in Public Administration

Virtual Reality in Public Administration

Santiago González, CEO of ARSOFT, participated in a conference organized by ECLAP to explain the current boom in XR technologies (Virtual Reality, Augmented Reality and Mixed Reality) and the benefits for the public administration of implementing a metaverse for user training.


Over the past decade, the rise of virtual reality, augmented reality and mixed reality technologies has begun to revolutionize various sectors, including public administration. These technologies are not only changing the way we interact with the digital world, but also how we manage and improve public services.

To address this issue, Santiago González, CEO of ARSOFT, participated in a conference organized by ECLAP, the School of Public Administration of Castilla y León, to talk about the future of these technologies and the role they play in public administration to improve efficiency and accessibility for citizens.



In his speech, Santiago González explained, among other things, the concept of the Metaverse and how this virtual world will be able to connect people from all over the world, but not only. He also presented the Virtual Meeting Point project developed by ARSOFT for ECLAP.

In the words of Santiago González, "The idea is to have a building with floors that we can enter through a computer or virtual reality glasses and arrive at a reception where an avatar welcomes you and you can explain what kind of training you would like to receive, and that avatar is the one who guides you through the whole process. In this regard, it is important to note that one of the positive aspects of these virtual universes is that you can bring anything, any scenario".

This Virtual Meeting Point refers to a metaverse where users can experience, in this case, how to apply the Design Thinking methodology in the Virtual Universe and the benefits it brings, such as:

  •  User-centric approach: Prioritizes the real needs and wants of virtual users to improve the end-user experience.
  •  Iterative innovation: Enables rapid iteration and continuous improvement of digital solutions through frequent prototyping and testing.
  •  Global collaboration: Facilitates collaboration between geographically dispersed teams by leveraging remote working tools for design and development sessions.


"In this case, the idea is to have an initial virtual workshop where we learn to empathize, understand the customer, then define the problem, prototype the solution we want to provide, and finally test it."

Design thinking applied to the virtual universe not only optimizes the creation of meaningful digital experiences, but also fosters innovation, collaboration, and adaptability in an ever-changing technological environment. It is a powerful methodology for those seeking to transform ideas into effective, user-centered solutions in today's digital world.